Privacy Policy

At SignBulb, we prioritize protecting our customers’ privacy and keeping their personal information safe and secure. Without your explicit consent, we would never sell or rent your personal data to any third party for promotional, marketing or advertising purposes. The privacy policy outlines how we collect, use, share and retain the information you provide us with when you use our platform. The terms like “we,” “us,” and “our” used in the policy refer to SignBulb, while “you” and “your” is used for the users

Understand that by creating an account on SignBulb and using our platform, you agree to the terms of this privacy policy. You are giving us consent to save, use, retain, and transfer your information as we deem fit. If you disagree with the policies, you may not be able to use our platform and take advantage of our services.

1. Information We Collect

We collect certain information from you when you use our platform to provide better service and fine-tune our operational and business strategies. Read the following section carefully to know what all we collect from you when you use our website or mobile application.
1.1 Personal Information: We collect personal information such as your name and email address when you create an account with us. Apart from this, we may also process your other information like phone number, job title, address and company information.

1.2 Transactional Information: We collect information about the transactions you make on our platform, including your card details, contact details, and the date and time of the transaction.

1.3 Usage Data: We collect information about how you use our platform, including page views, length of the visit, website navigation paths and the frequency and pattern of your usage.

1.4 Device Information: We collect information about the devices you use to access our platform, including the type of device, operating system, browser type and version. Information about your I.P. address and geographical location may also be collected.

1.5 Site Disclosure: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

2. How We Use Your Information

We use the information we collect from you to improve your experience with our platform and fix any technical problems in our platform. Be assured that we only collect and use information necessary for improving our website and achieving our goal of providing seamless service.
2.1 We gather the usage data with Google Analytics and use it to analyze our website. It helps us improve our platform and provide users with a safe, secure, and smooth experience.
2.2 We may use your account data to provide our service, communicate with you and add you to our email subscribers' list for sending recent updates to our platform and/or newsletters. The data may also be used to monitor how you use our website and services.
2.3 The information you provide us with while enquiring about our service may be processed to give you the correct response answering any queries you might have regarding our service.
2.4 SignBulb may use your personal information and any other information you provided while communicating with us to manage our relationship with customers, communicate with them and personalize their experience on our platform.
2.5 We may process your transactional information for offering services securely and keep a record of your transactions. Any information we use will be in accordance with the applicable data protection laws.
2.6 Any data mentioned in this privacy policy can be used by us to exercise or defend legal claims in court or out-of-court proceedings. It can also be used to comply with legal and regulatory requirements or if we are required by law or in response to a lawful request by a government authority.

3. How We Share Your Information

We are strictly against selling or renting your personal information to third parties for marketing or advertising purposes. Please review the privacy policy carefully to understand how we may use your personal information and with whom.

3.1 We may share your information with third-party service providers who help us operate our platform and provide services to help with authentication, billing, hosting, and customer support. These third parties will use your data on our behalf and won’t use it for personal gains as they sign legally binding contracts with us.
3.2 We may share your personal information with third parties if required by law, such as in response to a court order, subpoena, or to prevent abuse/ fraud of our services and users.
3.3 If we are involved in a merger, acquisition, or other business transaction, your personal information may be transferred as we transition.
3.4 We may share your personal information with our affiliates, such as other companies within our corporate family.
3.5 If required for the purpose of getting insurance coverage, professional advice, and managing risks, we may disclose your personal information and share it with our insurers/ legal advisors.
3.6 We may provide our payment service provider with your transactional information for processing payments, refunding, and handling complaints and queries regarding payments.

4. Retention of Personal Information

We will retain your information as long as we deem it necessary and relevant to achieve the purpose outlined in our privacy policy. Once your data is no longer needed, we will delete your data safely and securely.

5. Protection of Your Information

We take the safety and security of your personal information seriously and use standard protocols and GDPR regulations to protect it. Encryption is used to protect your personal information during transmission. We also have systems in place to monitor our networks and infrastructure for security threats or vulnerabilities. If you have any concerns regarding the security of the data you provide us, reach out to us at contact@valcaresystems.com.

6. Your Choices

You can choose not to provide us with certain information. However, this may limit your ability to use our platform and services. If you want to update your personal information, such as your name, address, email address, or phone number, you can do so by logging into your SignBulb account.

You can also opt out of receiving marketing communications from us anytime by clicking the “unsubscribe” link in the email or contacting us directly. By unsubscribing, you will not be able to receive newsletters and recent update news from us but will still receive messages related to your account and any service you requested.

If you want to know which type of information we have collected, for what purpose, or have any other query, you can send us a written request through email. Further, you can also request the deletion of some personal data. We will process your request at the earliest.

7. Changes to this Privacy Policy

We may update our privacy policy from time to time. If we make material changes to the policy, we will let you know by email or through our platform. Your continued use of our platform after the effective date of the revised policy constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions about this privacy policy, please get in touch with us at contact@valcaresystems.com. We are located at 2732 Trollie Ln. Jacksonville, FL 32211