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Privacy Policy

Your Information. Your Rights. Our Commitments.

At SignBulb, we take your privacy seriously. This policy explains what information we collect, how we use it, and your options.

This Privacy Policy applies only to users and operations within the United States.

1. Information We Collect

We may collect the following:

  • Account Information: Name, email, phone number, company details.
  • Document Data: Files you upload, sign, or share using SignBulb.
  • Usage Data: IP address, device information, browser type, session activity, and other technical logs.
  • Payment Information: Billing and transaction details for services purchased.
  • Cookies and Tracking Data: To improve website and app performance.

2. How We Use Your Information

We use your information to:

  • Provide and maintain SignBulb services, including document signing, storage, and collaboration.
  • Communicate updates, service notices, and important information.
  • Process payments and billing.
  • Improve platform functionality, security, and prevent misuse or fraud.

We do not sell your personal or document information for marketing purposes without explicit consent.

3. How We Share Your Information

We may share your data with:

  • Trusted Service Providers: Hosting, analytics, or payment processors, under strict confidentiality agreements.
  • Legal Authorities: When required by law or to respond to legal requests.
  • Safety and Security: To prevent fraud, unauthorized access, or system threats.
  • Business Transfers: In case of mergers, acquisitions, or asset sales, with privacy protections in place.

4. Cross-Border Data Transfers

Your data may be stored or processed in countries other than your own. We take reasonable measures to ensure that international data transfers are secure and protected.

5. Your Rights and Choices

You have the following options:

  • Access & Portability: View and export your account data and documents.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request removal of personal data where technically feasible.
  • Sharing Preferences: Control who can access your documents or account information.
  • Withdraw Consent: Revoke consent for specific uses of your data.
  • Complaints: Contact SignBulb or your local privacy authority with concerns.

Requests will be handled promptly in accordance with standard practices.

I consent to receive verification communications (such as one‑time passwords or confirmation codes) via email or SMS to the contact details I provide, for the purpose of account security and authentication.

6. SMS Consent and Mobile Information

Valcare LLC, through its SignBulb platform, may send SMS text messages to users who have provided their mobile phone number and given the applicable consent. These messages may include account verification codes, authentication messages, security notifications, and other messages covered by the user’s specific SMS consent.

Message frequency varies depending on the type of messages authorized and the user’s account activity. Message and data rates may apply. Users can reply STOP to opt out of supported SMS programs or HELP for assistance.

7. Mobile Information and SMS Consent Privacy

Mobile phone numbers, SMS opt-in data, and consent records will not be shared with third parties or affiliates for their marketing or promotional purposes. These restrictions do not prohibit disclosures to service providers that support the delivery of our communications, where permitted and subject to appropriate confidentiality and data-protection obligations, or disclosures otherwise permitted or required by law. SMS consent will not be sold or transferred to third parties for their own marketing purposes.

Users can contact SignBulb through the contact information provided in this Privacy Policy with questions about SMS communications or their privacy choices.

8. Security of Your Information

We implement industry-standard technical and organizational measures to safeguard your data, including:

  • Encryption of documents and sensitive data.
  • Secure access controls and authentication.
  • Regular monitoring and audits to prevent unauthorized access.

No system is completely risk-free, but we take all reasonable steps to protect your data.

9. Data Retention

We keep your data only as long as necessary to provide services, comply with obligations, or resolve disputes. After that, data is securely deleted or anonymized.

10. Cookies and Tracking

  • Cookies improve website and app performance, maintain sessions, and analyze usage.
  • You may accept or decline cookies; declining may limit functionality.
  • Third-party integrations may use additional cookies; we are not responsible for their policies.

11. Third-Party Integrations

If you link SignBulb with other services (e.g., Google Drive, Dropbox), those services may collect and store data according to their policies. We are not responsible for third-party privacy practices.

12. Changes to This Policy

We may update this policy to reflect platform improvements or best practices. Updated policies will be available:

  • On our website
  • Within the SignBulb platform
  • Upon request

13. Contact Information

Privacy Officer
SignBulb
PO Box 600047,
Jacksonville, FL 32260
Email: [email protected]

Last Updated: February, 2026